We try to ship every item in a way that it arrives as quickly and efficiently as possible. Therefore, the choice of our shipping carriers depends largely on the items you order. In general, we ship standardly with DHL. Some shipments are also sent with GLS or UPS. Bulky items are delivered by freight carrier.

We offer more than standard parcel delivery: express shipping, delivery via freight forwarder, or local pickup (Click & Collect).

For larger items by size or weight, our logistics team may choose freight delivery.

For most of our pianos, we provide our personal delivery service free of charge on request for a purchase price of €1,600 or more.

Within Germany we offer free shipping from €29. For orders under €29, shipping costs are €3.90 in Germany.

We also offer express shipping within Germany.

All details on our shipping policy and the shipping costs to other EU countries can be found here.

Yes!

Many customers prefer to have packages delivered to their workplace or choose different billing and delivery addresses.

In the cart, on the checkout page, you have the option to specify an alternative delivery address.

The goods are insured during shipping, so no worries!

If you notice damage to the package upon handover, please contact the carrier immediately so the damage can be registered and documented. If the packages are so badly damaged upon delivery that the goods are obviously affected, you can refuse acceptance and contact us for a replacement shipment. In any case, we recommend taking a few photos of the damage.

Call our customer service at 02961 / 9790 - 100 or send an email to shop@musicworldbrilon.de to arrange the replacement shipment.

For freight deliveries, please immediately check the entire order upon delivery for any obvious transport damage and have it confirmed and documented by the driver.

Attention! By signing, you confirm the proper receipt of the shipment. The freight drivers must wait until the shipment has been thoroughly checked. Please also take a few photos of the damages here as well.

If you need your order urgently, you can choose express delivery within Germany. Express orders placed by 12:00 p.m. will be shipped the same day and delivered the next day.

You can identify bulky goods in the final step of the ordering process – during checkout at the register.
If your selected item is classified as bulky goods, the shipping method “Versand per Spedition” will automatically be displayed in the “Shipping methods” section.

The pickup date depends on the availability of the items:

If the goods are in stock, you will usually receive an email from us within 1–2 business days as soon as your order is ready for collection.

If the item is not in stock, pickup depends on whether and when the goods are available from our supplier and how long the transport to us from the respective country takes.

If you have any questions or uncertainties, you can reach us at +49 2961 9790100.

Yes!

Since our warehouse is located directly at our site in Brilon, all products marked as “in stock” are also immediately available on site.

In our online shop, you are free to choose your preferred payment method. We offer a wide range of options, from the classic prepayment to modern ones like PayPal and “Pay with Amazon.”

You can find an overview of our payment methods and more information here.

No, at music world there is no minimum order value. Within Germany, we offer free shipping for orders over €29. For orders below that amount, we charge €3.90 for shipping.

To pay with a voucher code, simply enter the code during the checkout process.

There is a dedicated field called “Apply Discount Code” on the checkout page. Once you enter and confirm the code, the corresponding amount will be deducted from your total. Please make sure that the voucher is valid and that you meet the conditions, such as minimum order value or validity period.

Du hast die Möglichkeit der Ratenzahlung über PayPal oder Klarna. Beide Zahlungsdienstleister unterstützen verschiedene Modelle der Ratenzahlungen, sodass Du deine Einkäufe in bequemen Teilzahlungen begleichen kannst.

We offer a 30-day return policy.

You can return the goods within thirty days without providing any reason. The return period begins on the day you receive the goods.